Last Updated: January 2024
Welcome to SolarBee, India's trusted solar energy company and franchise network. These Terms and Conditions ("Terms") govern your use of our services, products, and franchise opportunities. By engaging with SolarBee, you agree to comply with these Terms.
1. About SolarBee
SolarBee is a government-approved solar energy company providing comprehensive solar solutions including on-grid, off-grid, and hybrid solar systems, solar water pumps, solar street lights, and commercial installations across India. We also offer franchise opportunities for entrepreneurs looking to enter the renewable energy sector.
2. Solar Products and Services
2.1 Product Categories
- Residential Solar Systems: On-grid, off-grid, and hybrid solutions for homes
- Commercial & Industrial Systems: Large-scale solar installations for businesses
- Solar Water Pumps: Agricultural and irrigation solutions
- Solar Street Lights: Municipal and private lighting solutions
- Solar Accessories: Batteries, inverters, and mounting systems
2.2 Service Standards
- All products come with manufacturer warranties as specified
- Installation services include site survey, system design, and commissioning
- Post-installation support and maintenance services available
- Performance monitoring and troubleshooting assistance
3. Franchise Terms and Conditions
3.1 Franchise Eligibility
- Minimum investment capacity as specified in franchise agreement
- Commitment to SolarBee's quality standards and business practices
- Willingness to undergo training and certification programs
- Compliance with local business registration requirements
3.2 Franchise Rights and Obligations
- Exclusive territorial rights as defined in franchise agreement
- Use of SolarBee brand name, logos, and marketing materials
- Access to training, technical support, and business development
- Obligation to maintain quality standards and customer service levels
- Regular reporting and compliance with franchise guidelines
3.3 Franchise Fees and Royalties
- Initial franchise fee as specified in agreement
- Ongoing royalty payments as percentage of revenue
- Marketing and advertising fee contributions
- Payment terms and conditions as outlined in franchise contract
Important Notice
All franchise agreements are subject to separate detailed contracts. These terms provide general guidelines and do not constitute the complete franchise agreement.
4. Customer Responsibilities
4.1 For Solar Installations
- Provide accurate site information and access for survey
- Ensure structural adequacy of installation site
- Obtain necessary permits and approvals where required
- Maintain system as per manufacturer guidelines
- Provide safe working conditions for installation team
4.2 Payment Terms
- Payment schedule as agreed in purchase/service contract
- Additional charges for scope changes or site modifications
- Late payment fees and interest charges as applicable
5. Warranties and Guarantees
5.1 Product Warranties
- Solar panels: 25-year performance warranty
- Inverters: 5-10 years as per manufacturer
- Batteries: 3-7 years depending on type
- Installation workmanship: 2-year guarantee
5.2 Service Guarantees
- Installation completion within agreed timeline
- System performance as per design specifications
- Response time for service calls and maintenance
6. Limitation of Liability
SolarBee's liability is limited to:
- Repair or replacement of defective products under warranty
- Re-performance of defective installation work
- Maximum liability not exceeding the contract value
- No liability for consequential or indirect damages
- Force majeure events beyond our reasonable control
7. Intellectual Property
All intellectual property rights including trademarks, logos, designs, and proprietary information remain with SolarBee. Unauthorized use is strictly prohibited.
8. Dispute Resolution
8.1 Grievance Process
- Initial complaint resolution within 7 working days
- Escalation to senior management if unresolved
- Mediation through industry associations if required
8.2 Legal Jurisdiction
All disputes shall be subject to the jurisdiction of courts in [Your City], India, and governed by Indian laws.
9. Termination
These terms may be terminated:
- By mutual agreement between parties
- For material breach of terms with 30 days notice
- Immediately for fraudulent or illegal activities
- Upon completion of service contract obligations
10. Amendments and Updates
SolarBee reserves the right to modify these terms with reasonable notice. Continued engagement with our services constitutes acceptance of updated terms.
11. Contact Information
For questions about these terms or to resolve any issues:
- Email: info@solarbee.in
- Phone: +91-XXXXXXXXXX
- Address: [Your Complete Address]
- Website: www.solarbee.in
By engaging with SolarBee's services or franchise opportunities, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
