Last Updated: January 2024
At SolarBee, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our solar solutions, franchise services, or visit our website.
1. Information We Collect
1.1 Personal Information
We collect the following types of personal information:
| Data Type |
Examples |
Purpose |
| Contact Information |
Name, phone, email, address |
Service delivery, communication |
| Property Details |
Roof area, electricity usage, location |
Solar system design and installation |
| Financial Information |
Payment details, credit information |
Processing payments and financing |
| Franchise Data |
Business experience, investment capacity |
Franchise evaluation and support |
| Technical Data |
System performance, usage patterns |
Monitoring and maintenance |
1.2 Automatically Collected Information
- Website Usage: IP address, browser type, pages visited, time spent
- Device Information: Device type, operating system, screen resolution
- Location Data: General location for service area determination
- Cookies: Preferences, login status, website performance
2. How We Use Your Information
2.1 Primary Uses
- Service Delivery: Solar system design, installation, and maintenance
- Customer Support: Responding to inquiries and resolving issues
- Franchise Management: Evaluating applications and providing support
- Payment Processing: Handling transactions and billing
- Legal Compliance: Meeting regulatory and tax requirements
2.2 Secondary Uses
- Marketing: Sending relevant offers and updates (with consent)
- Analytics: Improving services and website performance
- Research: Developing new products and services
- Risk Management: Fraud prevention and security
Your Consent
We only use your personal information for purposes you have consented to or as required by law. You can withdraw consent at any time by contacting us.
3. Information Sharing and Disclosure
3.1 When We Share Information
- Service Providers: Trusted partners for installation, logistics, and support
- Franchise Network: Relevant data with franchise partners for service delivery
- Financial Institutions: For payment processing and financing options
- Government Authorities: When required by law or regulation
- Legal Proceedings: To protect our rights and comply with legal obligations
3.2 Data Protection Measures
- All third parties sign confidentiality agreements
- Minimum necessary data sharing principle
- Regular security audits of partners
- Encrypted data transmission protocols
4. Data Security and Storage
4.1 Security Measures
- Encryption: All sensitive data encrypted in transit and at rest
- Access Controls: Role-based access with authentication
- Regular Backups: Secure, encrypted backup systems
- Security Training: Regular staff training on data protection
- Incident Response: Procedures for handling security breaches
4.2 Data Retention
- Customer Data: Retained for service period + 7 years (tax requirements)
- Franchise Data: Duration of franchise agreement + 5 years
- Website Data: 2 years for analytics, immediately for preferences if requested
- Marketing Data: Until consent is withdrawn
5. Your Rights and Choices
5.1 Data Subject Rights
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
5.2 Marketing Preferences
- Opt-out of marketing emails via unsubscribe links
- Manage SMS preferences by replying STOP
- Update preferences in your account settings
- Contact us directly to modify communication preferences
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Analytics and site improvement
- Functional Cookies: Remember your preferences
- Marketing Cookies: Targeted advertising (with consent)
6.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. International Data Transfers
Your data is primarily processed within India. If we need to transfer data internationally for service delivery or support, we ensure adequate protection through:
- Adequacy decisions by Indian authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Explicit consent where required
8. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Notify you via email for significant changes
- Provide reasonable notice before changes take effect
- Obtain consent for material changes that affect your rights
10. Contact Us
For privacy-related questions, requests, or concerns:
Data Protection Officer
- Email: privacy@solarbee.in
- Phone: +91-XXXXXXXXXX
- Address: [Your Complete Address]
Privacy Department, SolarBee
Response Timeframes
- General Inquiries: 3-5 business days
- Data Requests: 15-30 days
- Urgent Issues: 24-48 hours
Important Note
By using SolarBee's services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
