Last Updated: January 2024
At SolarBee, we stand behind the quality of our solar products and services. This Refund Policy outlines the terms and conditions for refunds across our solar solutions, installation services, and franchise programs. We are committed to ensuring customer satisfaction while maintaining fair business practices.
Our Commitment
SolarBee is committed to delivering high-quality solar solutions and excellent customer service. This policy ensures transparency and fairness in all refund matters.
1. Solar Product Refunds
1.1 Pre-Installation Refunds
| Time Period |
Refund Percentage |
Conditions |
| Within 24 hours |
100% refund |
No questions asked |
| 24 hours - 7 days |
95% refund |
5% processing fee |
| 7 days - 15 days |
85% refund |
15% cancellation fee |
| After site survey |
75% refund |
Survey and design costs deducted |
| After material procurement |
50% refund |
Material and logistics costs deducted |
1.2 Post-Installation Refunds
- Within 30 days: Full refund if system fails to meet performance specifications
- 30-90 days: Replacement or repair preferred; refund minus installation costs
- Beyond 90 days: Warranty claims apply; no cash refunds
1.3 Product-Specific Conditions
- Solar Panels: Refundable only if defective or damaged during transit
- Inverters: 15-day return window for unopened items
- Batteries: No refund after installation due to safety concerns
- Accessories: 7-day return window in original packaging
2. Service Refunds
2.1 Installation Services
- Before commencement: 100% refund of service charges
- Partial completion: Refund of remaining work value
- Unsatisfactory work: Redo at no cost or partial refund
- Force majeure: Full refund if completion impossible
2.2 Maintenance and AMC Services
- Unused periods: Pro-rata refund for remaining period
- Service quality issues: Refund of unsatisfactory service value
- Early termination: Refund minus administrative costs
3. Franchise Refund Policy
3.1 Franchise Fee Refunds
| Stage |
Refund Percentage |
Conditions |
| Before agreement signing |
90% refund |
Processing fee deducted |
| Before training commencement |
75% refund |
Administrative costs deducted |
| During training period |
50% refund |
Training and setup costs deducted |
| After business launch |
25% refund |
First 6 months only |
| After 6 months |
No refund |
Business transfer options available |
3.2 Franchise Investment Refunds
- Equipment/Inventory: Refund at current market value minus depreciation
- Setup Costs: No refund for store setup and infrastructure
- Marketing Materials: Unused materials refunded at cost price
- Territory Rights: Non-refundable after business commencement
Important Franchise Notice
Franchise refunds are subject to the terms of the individual franchise agreement. This policy provides general guidelines and may be superseded by specific contractual terms.
4. Refund Process
Step-by-Step Refund Process
1
Submit Request
Contact our support team with your refund request and reason
2
Documentation
Provide required documents and purchase details
3
Review Process
We review your case within 3-5 business days
4
Approval/Denial
You receive notification of our decision with reasons
5
Processing
Approved refunds processed within 7-14 business days
6
Completion
Refund credited to your original payment method
5. Required Documentation
5.1 For Product Refunds
- Original purchase invoice/receipt
- Product warranty card (if applicable)
- Photographs of defective products
- Installation completion certificate
- Performance data (if claiming underperformance)
5.2 For Service Refunds
- Service agreement copy
- Payment receipts
- Work completion certificates
- Evidence of service issues (photos/videos)
5.3 For Franchise Refunds
- Franchise agreement copy
- Investment receipts and documentation
- Business performance reports
- Territory performance data
- Inventory statements
6. Non-Refundable Items and Services
The following are generally non-refundable:
- Customized Solutions: Specially designed systems for specific requirements
- Installation Labor: After successful completion and handover
- Permits and Approvals: Government fees and approval costs
- Site Preparation: Civil work and structural modifications
- Consumed Services: Maintenance work that has been performed
- Third-party Costs: Costs paid to external service providers
- Financing Charges: Interest and processing fees for financed purchases
7. Refund Methods and Timeline
7.1 Refund Methods
- Original Payment Method: Preferred method for all refunds
- Bank Transfer: For cash payments or closed credit cards
- Store Credit: Available for partial refunds or exchanges
- Check Payment: For large amounts or specific requests
7.2 Processing Timeline
| Payment Method |
Processing Time |
Additional Notes |
| Credit/Debit Card |
5-7 business days |
Depends on bank processing |
| Net Banking |
3-5 business days |
Direct bank transfer |
| Digital Wallets |
2-3 business days |
Fastest processing |
| Cash Payments |
7-14 business days |
Bank transfer to provided account |
| EMI/Financing |
10-15 business days |
Coordination with finance partner required |
8. Dispute Resolution
8.1 Internal Resolution Process
- Customer Support Level: Initial review and resolution attempt
- Manager Level: Escalation for complex cases
- Senior Management: Final internal review
- Independent Review: Third-party mediation if needed
8.2 External Resolution
- Consumer Forums: State and national consumer protection forums
- Industry Associations: Solar industry dispute resolution mechanisms
- Legal Recourse: Courts of competent jurisdiction
9. Special Circumstances
9.1 Force Majeure Events
In case of natural disasters, pandemics, or government restrictions that prevent service delivery:
- Full refund of advance payments
- No penalty charges applied
- Option to defer service delivery
- Compensation for any damages covered under insurance
9.2 Product Recalls
If any product is recalled by the manufacturer:
- Full refund or replacement at customer's choice
- No questions asked policy
- Free removal and reinstallation if needed
- Additional compensation for any inconvenience
10. Contact Information for Refunds
Refund Support Team
- Email: refunds@solarbee.in
- Phone: +91-XXXXXXXXXX
- Hours: Monday-Saturday, 9:00 AM - 6:00 PM
- Address: [Your Complete Address]
Refund Department, SolarBee
What to Include in Your Refund Request:
- Order/Invoice number
- Reason for refund request
- Preferred refund method
- Supporting documentation
- Contact information for follow-up
Our Promise
SolarBee is committed to fair and transparent refund practices. We value our customer relationships and strive to resolve all refund requests promptly and satisfactorily. This policy is designed to protect both customer interests and business sustainability.
This refund policy is subject to change with reasonable notice. For the most current version, please visit our website or contact our support team. By purchasing SolarBee products or services, you agree to the terms outlined in this policy.
